This website (“site”) is operated by Villa Key., a Thai company SabaiVillaThai co. Ltd., as well as the Ukrainian company Key Tour.
For the purposes of these Terms and Conditions, “party” means any person other than the client who resides in the villa with the client.
The Company provides an online platform on its website through which owners can advertise villas for reservations. By making a reservation through the site, the client enters into a direct, legally binding, contractual relationship with the respective owner. The company sends reservation details to the owner and sends the client a confirmation email on behalf of the owner and is not a party to a direct, legally binding, contractual relationship between the client and the owner.
Customer reviews may be uploaded to the villa’s page solely for the purpose of informing future customers of other opinions about the level of service and quality of the villa. The company reserves the right to edit, reject or delete reviews at our sole discretion.
In order to book the villa, the client must make an initial non-refundable deposit to the company (50% of the total rent, unless otherwise specified in the specific conditions of the villa rental). After receiving the confirmation by email and paying the deposit, the company, on behalf of the owner, will send a villa confirmation voucher. Reservations will not take effect until the necessary payment has been received. Reservations can only be accepted from clients who are 18 years of age or older at the time of booking.
Price and fees
All rental prices are quoted in United States dollars (USD) and include the following, unless otherwise specified in the specific rental terms of the villa:
Use of a furnished and fully equipped villa during the period indicated on the confirmation voucher
Household linen, crockery, cutlery and electrical appliances. All villas are privately owned, so decor, colors and inventory will of course vary.
Cost of water, electricity, gas (if available), fuel for air conditioning (if available), pool maintenance (if available) and garden maintenance (if available)
Attendance of owner’s representative at check-in and check-out for key transfer and other formalities.
Prices do not include the following:
- The cost of telephone calls,
- Any additional services not previously listed and not paid for,
- Client’s travel insurance, health insurance or personal liability insurance.
The balance of the rent is payable 60 days prior to arrival, directly to the company, unless otherwise specified in the specific condition of the villa rental. If full payment is not received as specified, the owner reserves the right to cancel the reservation and refuse admission to the villa.
All rental prices are quoted in United States dollars (USD) at the time of booking. Any subsequent discount or increase in the price of the villa will not apply to confirmed reservations. Payment can also be made in Dollars, Euros, Singapore Dollars, Hong Kong Dollars, New Zealand Dollars, Pounds Sterling and Chinese Yuan according to the current Citibank Forex public exchange rate on the day of payment (Note: the rate on the day of payment will be used, therefore the deposit and balance of payment may be different). Payment can be made by bank transfer, credit card, cash (SGD only), check (SGD only). The customer must pay all bank charges and credit cards are accepted subject to a 3% service charge.
Discount vouchers provided to customers are non-transferable, non-exchangeable, non-refundable and non-accumulative.
Best Price Guarantee
The company has direct contracts with the owners, where the owners guarantee to provide the company with their best prices and special offers on their villa – so the site can guarantee the best prices for the respective villa. The site does not add any service fees on top of the villa prices. In case a customer finds a cheaper and valid price for the same villa in the same period, on a website duly authorized by the owner, the company will claim the difference for the customer from the owner.
Changes And Cancellations
The company will make every effort to accommodate any changes in dates of stay or cancellations if the client informs us at least 60 days prior to arrival, subject to payment of a $200 administrative fee. If the customer cancels the reservation at least 60 days prior to arrival, 50% of the rental fee is considered forfeited. The company will refund the client the difference, if any.
Conditions of stay
The rental period begins at 2.00 on the first day and ends at 11.00 on the last day of the rental period, unless otherwise specified in the specific rental conditions of the villa. The owner is not obliged to offer accommodation before the specified time, and the client has no right to stay after the specified time.
The maximum number of people staying in the villa cannot exceed the number indicated on the villa pages on the website without the explicit permission of the owner. The owners reserve the right to refuse service or rent to any person at their discretion.
Upon arrival and departure of the villa, a record may be made with the owner as to the state of repair of the villa and its contents. If no record is made of the condition of the villa and its contents, the Villa and furnishings will be considered in good condition of use. Some owners ask for a security deposit, as specified in the specific terms and conditions of the rental of the Villa. Unless otherwise specified in the specific villa rental conditions, the damage deposit is fully refundable upon departure, provided there are no breakages, damage, missing items, no extra cleaning for villas left abnormally dirty, long distance calls charged to the villa phone, and no other charges incurred before, during or after the client or their party’s stay, still unpaid. The client agrees to pay the owner for the cost of cleaning or replacing all damage to personal property or real estate that may result from the client’s stay, excluding normal wear and tear. The client must notify the owner immediately of any defects in the villa or breakage of equipment, machinery or appliances in the villa so that arrangements can be made for repairs and/or replacements as soon as possible.
The accommodation is provided for tourist purposes only and any commercial use of the villa is strictly prohibited. The client represents and warrants that they are renting the villa for tourism purposes only and under no circumstances may they establish themselves at this address. The client understands and agrees that he is fully responsible for complying with all laws, rules and regulations that may apply to his use of the website.
As a consequence, the client agrees not to engage in any illegal, unlawful, immoral or business-related activities on the property. Client agrees to be an attentive tenant and to take good care of the villa and leave it in a clean and tidy condition at the end of the rental period. Client agrees to securely lock the windows and doors of the villa at all times when not on the premises and must exercise care in securing all personal property. No items may be attached to the walls or displaced furniture or appliances. For reasons of hygiene, pets are not allowed in the villa unless authorized in writing by the owner or company or otherwise specified in the specific conditions of the villa rental. The client must comply with the rules and regulations applicable to the villa in which his accommodation is located: he must not be a source of excessive noise or other disturbance that might disturb the neighbors, and he must comply with the rules concerning the use of the common areas of any residential building.
Events booked through the website
The company allows the client to book leisure activities through the website (hereinafter referred to as “activities”). The client can pay directly for the activities at the same time as paying for the reservation of the villa or during his stay in the villa. The activities are carried out by the client or party under their sole responsibility, and the company shall not be liable for damages, injuries, accidents, death, delay, cancellation or irregularities related to or arising during the activities, by the client or their party, or for any transportation during their trip.
The company is a technology company which does not provide any villa accommodation services and is not a travel agent. It is up to the owner to offer villa accommodation services to the client, and it is up to the client to accept such villa accommodation services. The service of the company is to connect the client with the owners, but is not intended to provide accommodation services, travel agent services or any other action which can be construed in any way as the action of an accommodation provider or travel agent. The Company is not responsible for the acts and/or omissions of any owner and/or any accommodation services provided to the client, nor for any travel agent services provided to the client by any third party.
The company is not responsible for events beyond its control that may interfere with the client’s scheduled accommodations, including but not limited to acts of God, acts of government agencies, fires, strikes, terrorism, war, inclement weather, floods, riots or noise coming from outside the villas, such as private or public construction, traffic, animals or neighbors. The company will not offer any rebate discounts in these circumstances.
The company reserves the right to substitute comparable or better accommodations without liability if the Villa booked is sold or rented long term, out of order, undergoing repairs, accidentally double booked, or found by the company to be substandard for any reason. If comparable rooms are not available, the client will receive a refund for the nights that were not fulfilled.
The company can arrange transportation for the client or party. Transportation is provided by providers who operate independently of the website and/or Company. The Company shall not be liable for loss of or damage to property, injury, accidents, death, delay, cancellation or disruption occurring during such transportation, including, but not limited to, damages that may be caused either by a defect in any vehicle, ferry or aircraft or by the actions of any company or persons involved in transporting clients or its party.
The company shall not be liable to the client for any injury, loss of limb or life of the client, any member of the party or any visitor to the client in the villa during the rental period. Client represents and warrants that he or she and all party members have adequate travel insurance, medical insurance, personal injury and personal liability insurance for the duration of their stay in the Villa and their practice of activities, and any transportation during their trip.
Client acknowledges that the use of certain facilities, including but not limited to the pool, terraces and stairs, as well as furniture and appliances, especially those in the kitchen and bathroom (“facilities”), may be hazardous. Customer and party members are solely responsible for taking all precautions before using the objects. The Company is not responsible for any death or injury arising out of or in connection with the use of the facilities.
In no event will the Company’s aggregate liability arising out of or in connection with these Terms and Conditions and Customer’s use of the Website, including, but not limited to, Customer’s reservation or any Villa through the Website, or Customer’s use or inability to use the Website and in connection with any accommodation at any Villa, exceed the amount that Customer paid for the reservation through the Website in the twelve (12) months prior to the event giving rise to liability, or one hundred ($50) dollars if no such payments were made in
If one or more provisions of these Terms is found by a court of competent jurisdiction to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions of these Terms will not be affected.
The Company reserves the right, in its sole discretion, to modify or replace these Terms and Conditions at any time. If the revision is material, the company must attempt to provide at least 30 days notice before any new terms take effect. What constitutes a material change will be determined in the sole discretion of the company.
By continuing to access or use the website after these changes take effect, the customer agrees to be bound by the revised terms. If the user does not agree to the new terms, the user must discontinue use of the Site.
These terms and conditions shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
The Client hereby acknowledges and agrees to submit to the exclusive jurisdiction of the courts of Singapore.
Failure by the Company to enforce any right or provision of these Terms and Conditions shall not be deemed to be a waiver of those rights. If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, the remaining provisions of these Terms and Conditions shall remain in full force and effect. These Terms constitute the entire agreement between the company and the customer regarding the use of the website and any booking therein, and supersede any prior agreements the customer and the company may have had regarding the website or any booking.
Language and Applicable Law