FAQ

Do you have some questions or want to know more about our villas?

Check out the most common topics here.

What is Villa Key?

Villa Key is a specialized agency for villa rentals in Asia Pacific as well as Europe and America. We choose only the best villas in more than 10 destinations.

Since 2012, our team of experts has been helping travelers from around the world book their dream villa in extensive locations, arranging everything from airport transfers, family vacations to planning special events at the villa.

What sets Villa Key apart from other lodging options?

With our guarantee of the perfect stress-free vacation, Villa Key’s proven expertise in happy holidays trumps all others.

Not only do we promise excellent villa standards, our guests can also expect world-class customer service. Our team of customer service experts does their best to arrange holidays that are personalized and tailored to your needs, and we do it for free!

How do you choose your villas?

There are vacations that look great in pictures, but not at all in real life. In keeping with our name, the inspectors at our Villa Key site are tasked with finding the best destinations in our destinations.
Every vacation rental is personally inspected, only the best ones are listed and added to our villa collections. Our high standards and quality expectations mean that villas must be in good condition and strategically located.

Imagine coming to a great villa, but . construction site just next door? We strive to make sure that adverse situations do not occur. Once a villa has been selected and listed on our website, we conduct regular on-site inspections to make sure the property is in excellent condition and ready for guests.

Can I talk to someone before I decide to book?

Yes, of course. In fact, we encourage it! Our team is always happy to answer any questions and help with vacation planning.

What is your guarantee of happiness?

“Villa Key’s Happiness Guarantee is our way of assuring guests who book with us that they can expect the best, happiest vacation possible.

We’ve been doing this for some time, and we know that vacation planning can be very time consuming, especially when you’re traveling in a group! Most importantly, when travel plans go wrong, it’s frustrating to have no one to call. We strive to be the one to call when the need arises and always have a solution ready for all holiday issues, big and small.

How can I confirm my reservation?

All booking confirmations are handled by our customer service, who will contact you when you inquire about booking your villa. Once you are ready to book, instructions on how to secure your reservation using our payment methods will be sent to your email address.

I am not ready to book, but I am interested in the villa. Can I move into the villa?

Yes, you can place in the villa for free! No credit card details are required and this option gives you 3 days to make a decision.
Simply make a request for the villa you are interested in by filling out the form that can be found on the selected villa’s page. Once you provide us with your name, contact information and travel dates, a confirmation email will be sent to your inbox.

Contact our travel consultant if you have questions about your villa, booking details, or need more information about your destination.

Do you charge for the service?

No charge. Because we work with villa owners to get you, the clients to their villas, we charge the villa owners for the service listed on Villa Key and for processing all successful bookings.

This means you don’t have to pay a booking fee!

What is included in my rent? Do I have to pay more hidden fees or taxes?

This depends on the villa you have booked. Your rental price may include services such as daily complimentary breakfast or one breakfast on the first day of your stay. More luxurious villas may include a private chef included in the price, or transportation to and from the airport, or a private chauffeur.

You can find all the information you need on the page of the villa you booked, otherwise our concierge services may double check you.

They are never hidden fees or taxes. They are always included in the price. We strive to keep all information about Villa Key honest and transparent.

What are your payment terms?

A deposit of 50% of the total cost is required to secure your vacation reservation. The remaining 50% is due 60 days prior to your arrival, unless otherwise noted.

Can I visit one of your offices to discuss my order?

Yes, you can stop by any of our 2 front offices in Ukraine and Phuket. Please visit our contact page to find us.

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